Cookie Policy
A cookie consists of a piece of text sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
For more information about what cookies are, please visit https://ico.org.uk/your-data-matters/online/cookies/
How do we use cookies at Hampton Court Castle?
We use a number of different cookies for different purposes.
- Strictly Necessary Cookies – These cookies are there to ensure the website works properly
- Functionality Cookies – These cookies are there to improve customer experience on the site (for example by remembering your personal preferences based on previous visits to the site).
- Analytics Cookies – These cookies are there to help us understand how people use the site so that we can make improvements.
- Advertisement cookies & Pixels – we use third party cookies & pixels for marketing purposes; they allow us to remarket relevant advertising through third party tools, to you based on your website behaviour.
We may use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We will use the session cookies to keep track of you whilst you navigate the website and remember your website preferences between page requests. We will use persistent cookies to enable our website to recognise you when you visit.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.
Blocking all cookies will, however, have a negative impact on the usability of many websites, including this one. More information on how to control the use of cookies on your browser can be found at https://ico.org.uk/your-data-matters/online/cookies/.
Cookies used on Hampton Court Castle Website
| Cookie | Purpose | Type of Data | Persistent/Session |
Strictly Necessary Cookies | |||
| _hs_opt_out | Used to remember not to ask visitors to accept cookies again | yes or no | Persistent |
| _hs_do_not_track | Used to prevent tracking code to send any information to hubspot | Yes | Persistent |
Functional Cookies | |||
| 3rd party cookie | Google Maps – used to display map functionality on the site | Behavioural Data | Persistent |
| 3rd party cookie | Vimeo – used to display videos content on our site | Behavioural Data | Persistent |
| 3rd party cookie | YouTube – used to display video content on our site | Behavioural Data | Persistent |
Analytics Cookies | |||
| _ga | Google Analytics cookie, used to distinguish users | Behavioural Data | Persistent – 2 years |
| _gid | Google Analytics cookie, used to distinguish users | Behavioural Data | Persistent – 24 hours |
| _gac_<property-id> | Contains campaign related information for the user. | Behavioural Data | Persistent – 90 days |
| hubspotutk | Hubspot cookie for tracking a visitor’s identity | Contains an opaque GUID to represent the current visitor | Persistent |
| _hstc | Main hubspot cookie for tracking visitors | Contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). | Persistent |
| _hssc | Hubspot cookie to keep track of sessions | Contains the domain, viewCount (increments each pageView in a session), and session start timestamp | Session |
| _hssrc | Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. | Contains the value “1” when present | Session |
Advertisement Cookies | |||
| Facebook Pixel | Used to display interest-based ads on your Facebook and Instagram account | IP address, log-in details and behavioural data | Persistent |